Sara Realty(“we”, “us”, or “our”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Property and Stock Agents Act 2002 (NSW).

This Privacy Policy explains how we collect, use, disclose, and hold your personal information when you visit our website, engage our real estate services, attend open homes, or interact with us.

1. Personal Information We Collect

We collect personal information that is reasonably necessary to provide you with our real estate services, including buying, selling, renting, or managing residential and commercial property.

The types of information we may collect include:

• Contact details: Name, email address, phone number, and mailing address.
• Property details: Information relating to properties you own, wish to buy, rent, or lease.
• Financial & Identity Information:Identification documents (e.g., driver's licence, passport), proof of income, bank details, or credit history (primarily for tenancy applications or sales compliance).
• Open Home & Inquiry Details: Visitor logs, preferences, and inquiry notes collected during property inspections or online lead submissions.
• Technical Data: IP address, cookie data, and web interaction details collected via our website analytics tools.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Visit or fill out a form on our website (www.sararealty.com.au).
• Contact us via phone, email, or social media.
• Attend an open home inspection or property auction.
• Submit a tenancy application, agency agreement, or sales contract.
• Subscribe to our newsletters, journals, or marketing communications.

We may also collect personal information from third parties where permitted by law, such as tenant database registries (e.g., TICA, Equifax), referral partners, or public registers.

3. Purpose of Collection, Use, and Disclosure

We collect, hold, and use your personal information for the following purposes:

• Providing real estate agency services (sales, property management, and property marketing).
• Facilitating property sales, leasing transactions, and tenancy applications.
• Verifying your identity and fulfilling legal obligations under NSW property laws and Anti-Money Laundering (AML) regulations.
• Responding to your inquiries and providing updates on relevant property listings or market news.
• Improving our website, services, and digital marketing activities.

Disclosure to Third Parties

We do not sell your personal information. We may disclose your information to third-party service providers where necessary to deliver our services, including:

• Tradespeople, maintenance contractors, or professional photography/styling partners.
• Conveyancers, solicitors, financial advisers, or mortgage brokers involved in a transaction.
• Tenancy database operators and background check providers.
• IT hosting, web development, and digital marketing service providers.
• Government authorities, regulators, or law enforcement bodies when required by law.

4. Direct Marketing & Opting Out

We may send you marketing communications regarding property listings, market reports, or agency updates. You can opt out of receiving direct marketing at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly at sarab@sararealty.com.au.

5. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We store information in secure physical files and password-protected cloud storage systems.

When personal information is no longer required for any purpose for which it was collected or to comply with statutory record-keeping periods under NSW law, we securely destroy or de-identify it.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to request that we correct or update any inaccurate or out-of-date information.

To make a request, please contact our Privacy Officer using the details provided below. We may need to verify your identity before processing your request.

7. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

For any privacy-related inquiries, access requests, or complaints, please contact:

Privacy Officer
Sara Realty
Email: sarab@sararealty.com.au
Phone: +61 414 701 591
Location: Sydney, NSW, Australia